I’m Steph Murray, founder of Kit and Cask – a boutique consultancy dedicated to helping hospitality businesses create meaningful, memorable guest experiences through thoughtful service, refined operations, and genuine human connection.

With over 20 years’ experience leading award-winning hotels, curating whisky and wine experiences, and building high-performing teams, I bring a hands-on, people-first approach to hospitality consulting. Whether you’re launching a new venture, elevating your guest journey, or looking to upskill your team, I work alongside you to shape a business that delivers not just great service, but unforgettable hospitality.

Because hospitality is about more than just good service - it’s about emotion, memory, and storytelling. At Kit and Cask, I combine deep operational knowledge with creativity and care to help businesses deliver experiences that connect on a deeper level.

Clients choose me for my calm under pressure, strategic thinking, and unwavering attention to detail. I help you see what’s working, uncover what’s not, and design practical, powerful solutions to take your business forward.